Data Policy

MTeX K.K. is responsible for the processing of personal data described in this Data Policy.

MTeX K.K.
i-office Kichijoji
2-8-4 Kichijoji Honcho
Musashino-shi, Tokyo 180-0004
Japan

Email: info@MTeX-inc.com

This Data Policy explains how MTeX K.K. collects, uses, stores, shares and protects personal data when you:

• visit this website;
• submit an inquiry through a contact form;
• request information about a product or service;
• communicate with us by email, telephone or another business channel; or
• otherwise enter into or discuss a business relationship with us.

We process personal data in accordance with applicable data-protection laws, including Japan’s Act on the Protection of Personal Information (APPI). Where applicable, we also comply with the EU General Data Protection Regulation (GDPR) and the Swiss Federal Act on Data Protection (FADP).

Depending on how you interact with us, we may collect:

• your name;
• company name, department and position;
• business address;
• email address and telephone number;
• the content of your inquiry or message;
• product requirements, specifications, drawings or other information you provide;
• information relating to quotations, orders, deliveries and business correspondence;
• your IP address, browser type, device information and basic server-log information; and
• any other personal data you voluntarily provide to us.

Please do not submit sensitive personal data unless it is necessary for your inquiry and we have asked you to provide it.

When you submit a contact form, we use the information you provide to:

• identify and respond to your inquiry;
• assess your technical or commercial requirements;
• prepare requested information or a quotation;
• communicate with relevant suppliers or service providers where necessary;
• maintain records of our correspondence; and
• protect the website and our communication systems against misuse.

Please provide only the information necessary for your request.

By selecting the consent checkbox and submitting the form, you confirm that you have read this Data Policy and consent to the processing of the submitted information for the purposes described above where consent is the applicable legal basis.

You may withdraw your consent at any time by contacting us. Withdrawal does not affect the lawfulness of processing carried out before the withdrawal.

We process personal data only where we have an appropriate purpose and legal basis. Depending on the circumstances, processing may be necessary:

• to respond to your request or take steps before entering into a contract;
• to perform a contract with you or your company;
• to comply with legal, accounting, tax or regulatory obligations;
• for our legitimate interests in operating our business, managing customer and supplier relationships, protecting our systems and handling inquiries; or
• on the basis of your consent where consent is required.

We do not sell personal data.

We may share personal data only where necessary with:

• MTeX personnel responsible for your inquiry or business relationship;
• manufacturers, suppliers and commercial counterparties involved in your request;
• logistics, customs, payment, accounting and professional-service providers;
• website, hosting, email and IT service providers;
• public authorities where disclosure is required by law; or
• another party where you have instructed or authorised us to disclose the information.

Recipients may use the data only for the relevant purpose and must protect it appropriately.

MTeX operates between Japan and Europe. Your personal data may therefore be processed or transferred in Japan, Switzerland, the European Economic Area or another country connected with your inquiry, supplier relationship or delivery.

Where required, we use appropriate safeguards for international transfers, such as adequacy decisions, contractual protections or another legally recognised transfer mechanism.

When you visit this website, our systems or service providers may automatically process technical data such as your IP address, access time, requested page, browser type and device information.

This information may be used to:

• deliver and secure the website;
• detect technical problems or misuse;
• maintain server and security logs; and
• understand the website’s general operation.

Essential cookies or similar technologies may be used where required for the website to function. Non-essential cookies will be used only where permitted by applicable law and, where required, after consent has been obtained.

We retain personal data only for as long as reasonably necessary for the purpose for which it was collected, including responding to inquiries, maintaining business records, fulfilling contractual obligations and complying with legal retention requirements.

When personal data is no longer required, we delete or anonymise it unless continued retention is required or permitted by law.

We take reasonable organisational and technical measures to protect personal data against unauthorised access, loss, misuse, alteration or disclosure.

However, no electronic transmission or storage system can be guaranteed to be completely secure.

Depending on the law that applies to you, you may have the right to:

• request information about the personal data we process;
• obtain access to your personal data;
• request correction of inaccurate or incomplete data;
• request deletion or restriction of processing;
• object to certain processing;
• withdraw consent;
• receive certain data in a portable format; and
• lodge a complaint with the relevant data-protection authority.

These rights may be subject to legal conditions and exceptions.

To exercise a right, contact us at info@MTeX-inc.com. We may need to verify your identity before responding.

If the GDPR applies, you may also lodge a complaint with a competent supervisory authority in the European Economic Area. In Switzerland, you may contact the Federal Data Protection and Information Commissioner. In Japan, inquiries may be directed to the Personal Information Protection Commission.

This website may contain links to third-party websites. MTeX is not responsible for the privacy practices or content of those websites. Please review the applicable policy before providing personal data to a third party.

We may update this Data Policy when our processing activities, website functions or legal obligations change.

The current version and its effective date will be published on this page.

For questions concerning this Data Policy or MTeX’s handling of personal data, contact:

MTeX K.K.
i-office Kichijoji
2-8-4 Kichijoji Honcho
Musashino-shi, Tokyo 180-0004
Japan

Email: info@MTeX-inc.com